Terms of Service

These Terms of Service ("Terms") govern access to and use of the Entrim subscription plans for OpenClaw and related services (the "Service") operated by:

By creating an account, starting a trial, or using the Service, you agree to these Terms.

1. Definitions

"Entrim"

refers to E3M d.o.o., the operator of the Service.

"Service"

refers to Entrim's hosted large language model capacity offered through subscription plans designed for use with OpenClaw, including the website, dashboard, and API endpoints.

"OpenClaw"

refers to the third-party open-source software commonly known as OpenClaw. OpenClaw is developed and maintained independently of Entrim.

"Plan"

refers to a subscription tier defined by model selection, concurrency, throughput, and daily usage allowances.

"Models"

refer to machine learning models made available through the Service.

"Input"

refers to prompts, data, or other information submitted to the Service.

"Output"

refers to content generated by the Service in response to Input.

"Customer Content"

refers collectively to Input and Output.

"Consumer"

refers to a natural person using the Service for purposes outside their trade, business, craft, or profession.

2. The Service

• Entrim provides hosted large language model inference capacity through monthly subscription Plans designed for use with OpenClaw.
• Each Plan reserves defined concurrency and token throughput for your account and includes daily token allowances subject to the usage and fair use rules in Section 8.
• OpenClaw itself is independent open-source software governed by its own license. Entrim does not develop, distribute, or control OpenClaw and is not affiliated with or endorsed by the OpenClaw project. These Terms govern only the Entrim Service.
• Entrim may modify, improve, or update the Service from time to time.

3. Accounts and Credentials

To use the Service you must create an account. You must:

• be at least 18 years old
• provide accurate and complete account information
• keep your credentials and API keys secure
• prevent unauthorized access to your account

API keys and credentials may be used within your own organization but must not be publicly shared, resold, or distributed to third parties. You are responsible for all activity conducted using your account. If you believe your account or key has been compromised, you must notify Entrim immediately.

4. Free Trial

• New subscriptions begin with a free trial (currently 7 days). A valid payment method is required to start the trial.
• You will not be charged during the trial. When the trial ends, your subscription automatically converts to a paid Plan and the first billing period begins, unless you cancel before the trial ends.
• If you cancel during the trial, you will not be charged, and you keep access to the Service until the end of the trial period.
• The trial start date, end date, and the price of the Plan that begins after the trial are shown at checkout and in your dashboard.
• One free trial is available per customer unless Entrim states otherwise.

5. Subscription, Fees, and Billing

• The Service is provided as a prepaid monthly subscription. Your Plan renews automatically each month until cancelled.
• Payments are processed by Stripe. Your payment method is charged at the start of each billing period.
• You may upgrade, downgrade, add Plans, or change model or concurrency tier at any time through the dashboard. Changes take effect and are charged or credited as shown at the time of the change.
• Entrim may change Plan prices. Price changes take effect at the earliest with your next billing period, and we will notify you in advance. If you do not agree with a price change, you may cancel before it takes effect.
• Entrim may suspend access to the Service for non-payment.
• You must notify Entrim of any billing disputes within 30 days of the charge date.

6. Taxes

• All listed prices are exclusive of VAT and other applicable taxes. Where required by law, VAT is added at checkout based on your country and customer status.
• Business customers in the European Union may provide a valid VAT identification number. Where the conditions are met, VAT is not charged and the reverse charge mechanism applies (Article 44 of Directive 2006/112/EC) — you account for VAT in your own country.
• You are responsible for providing accurate billing and tax information, including a valid VAT number where applicable.

7. Cancellation and Withdrawal

Cancellation

• You may cancel your subscription at any time through the dashboard. Cancellation takes effect at the end of the current billing period (or the trial period, if you cancel during the trial), and you keep access until then.
• Except where required by mandatory law, fees already paid are non-refundable and partial billing periods are not refunded pro rata.

Right of Withdrawal for Consumers (EU)

• If you are a Consumer in the European Union, you have the right to withdraw from the contract within 14 days of subscribing, without giving any reason, by notifying us at info@entrim.ai.
• By starting the trial or subscription, you expressly request that the Service begins immediately, before the withdrawal period expires. If you withdraw after the paid service has started, you owe a proportionate amount for the service provided up to the moment of withdrawal, and the remainder of the paid period is refunded.
• If you withdraw during the free trial, you owe nothing — cancelling during the trial always means no charge.

To exercise the right of withdrawal, you may use the following model form, but it is not obligatory:

To E3M d.o.o., Bela Cerkev 10, 8220 Šmarješke Toplice, Slovenia, info@entrim.ai: I hereby give notice that I withdraw from my contract for the provision of the following service: Entrim subscription plan for OpenClaw. Ordered on: [date]. Name of consumer: [name]. Address of consumer: [address]. Signature of consumer (only if this form is notified on paper): [signature]. Date: [date].

8. Usage Limits and Fair Use

• Plans have no per-token billing and no monthly usage meter. Each Plan includes a daily token allowance derived from its reserved throughput and concurrency. Your Plan's specific allowances and limits are shown at checkout and in the dashboard.
• Daily allowances, concurrency limits, and throughput reservations exist to catch runaway loops, protect infrastructure, and prevent abuse — not to throttle normal use.
• Entrim may apply rate limits, usage controls, or other technical safeguards, and may adjust them to keep the Service reliable. Material reductions to Plan limits will be communicated in advance.
• Accounts and Plans may not be shared, pooled, or resold outside your organization, and Plans may not be used to provide inference capacity to third parties as a service.

9. Acceptable Use

You may use the Service only in compliance with applicable laws and these Terms. You must not use the Service to:

• engage in illegal activity
• generate malware, phishing content, or exploit software vulnerabilities
• commit fraud or impersonate individuals or organizations
• violate privacy or collect personal data unlawfully
• interfere with or disrupt the Service
• attempt to reverse engineer or extract model weights
• attempt to reproduce or build competing models using the Service
• bypass rate limits, usage allowances, or service safeguards
• use Models in violation of third-party model license terms or use policies that apply to them

Entrim may suspend or terminate access if these rules are violated. For non-critical issues Entrim may provide a warning before taking action.

10. Data Handling

• Entrim processes requests solely for the purpose of providing the Service.
• Prompts and outputs are processed transiently to serve each request and are not retained as stored customer data after the request completes. Short-lived caching — in memory and, in limited cases, persistent performance caches internal to the inference system — may be used to improve performance. These caches are not used as storage for Customer Content.
• Entrim does not use Customer Content to train machine learning models.
• Inference requests are processed on Entrim-controlled infrastructure in the EU.
• Entrim retains limited operational metadata required to operate the Service — such as token usage counts, timestamps, request identifiers, and user agent information — for billing, service reliability, and abuse prevention.

Additional details regarding data handling are described in the Entrim Privacy Policy. If you require a data processing agreement under Article 28 GDPR covering personal data contained in Customer Content, contact info@entrim.ai.

11. Customer Content

• Customers retain ownership of their Input.
• As between you and Entrim, and to the extent permitted by applicable law, you own the Output generated for you by the Service and may use it for lawful purposes, subject to these Terms.
• Due to the nature of machine learning, Output may not be unique and the Service may generate the same or similar output for other customers.
• Customers are responsible for their use of both Input and Output.
• Entrim does not monitor or control Customer Content submitted to the Service.

12. Artificial Intelligence Disclaimer

The Service relies on machine learning models. Outputs generated by the Service may be inaccurate, incomplete, biased, or inappropriate. Entrim does not guarantee the correctness, reliability, or suitability of model outputs. You are responsible for reviewing and evaluating outputs before relying on them or using them in applications, products, or decisions.

13. Intellectual Property

• The Service, including the software, infrastructure, and platform technology, is owned by Entrim or its licensors. These Terms do not grant customers any ownership rights in the Service or the underlying models.
• OpenClaw is third-party open-source software governed by its own license and trademarks. Nothing in these Terms grants rights in OpenClaw, and Entrim makes no claims to it.
• Certain Models are made available under third-party licenses. Your use of those Models must comply with the applicable third-party license terms and use policies.
• Customers may not copy, modify, distribute, or reverse engineer the Service except as permitted by law.

14. Service Availability and Changes

• Entrim may modify, update, suspend, or discontinue the Service, or any part of it, to improve performance, maintain infrastructure, address security issues, or comply with legal requirements. This includes adding, replacing, or retiring supported models.
• While Entrim aims to maintain reliable operation, the Service may experience interruptions due to maintenance, infrastructure changes, upgrades, or events outside of Entrim's control. Entrim does not guarantee uninterrupted availability.
• Where reasonably possible, Entrim will provide notice of significant changes through the website, dashboard, or email. If Entrim discontinues the paid Service entirely, prepaid fees for the unused remainder of your billing period will be refunded.

15. Suspension and Termination

Entrim may suspend or terminate access to the Service if:

• these Terms are violated
• there is suspected abuse or security risk
• payment obligations are not met
• required by law or regulatory authority

You may stop using the Service and cancel your subscription at any time.

16. Disclaimer of Warranties

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Entrim disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, or security. Entrim does not warrant that the Service will be uninterrupted or error-free, or that outputs will be accurate, complete, lawful, or suitable for your use case. This section does not limit any warranty or conformity rights that Consumers have under mandatory law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Entrim will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, business opportunity, goodwill, data, or business interruption, arising out of or related to the Service, even if advised of the possibility of such damages.

Except for liability that cannot be excluded or limited under applicable law, Entrim's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total amount paid by you to Entrim for the Service during the three (3) months immediately preceding the event giving rise to the claim.

You are responsible for your prompts, inputs, data, configurations, use of outputs, and compliance with applicable law. Entrim will have no liability for content or data provided by you or for decisions made or actions taken based on the Service or any outputs.

Nothing in these Terms excludes or limits liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be excluded or limited under applicable law. If you are a Consumer, nothing in these Terms limits the rights you have under mandatory consumer protection law.

18. Indemnification

If you use the Service in the course of a trade, business, craft, or profession, you agree to indemnify and hold harmless Entrim from any claims, damages, liabilities, costs, and expenses arising from:

• your use of the Service
• your Input or Output
• violation of these Terms
• violation of applicable law or third-party rights

19. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Slovenia. Any disputes arising from these Terms will be subject to the jurisdiction of the competent courts in Slovenia. If you are a Consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, or of your right to bring or defend proceedings in the courts of that country.

In accordance with the Slovenian Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS), Entrim does not recognize any provider of out-of-court resolution of consumer disputes as competent for resolving consumer disputes.

20. Changes to the Terms

Entrim may update these Terms from time to time. If changes are material, Entrim will provide notice through the website, dashboard, or email before they take effect. If you do not agree with the updated Terms, you may cancel your subscription before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

21. General

• If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
• You may not assign these Terms without Entrim's prior written consent. Entrim may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
• These Terms, together with the documents they reference, constitute the entire agreement between you and Entrim regarding the Service.
• Neither party is liable for delay or failure to perform caused by events beyond its reasonable control. This does not affect your obligation to pay fees for Service already provided.
• Entrim may provide notices through the website, the dashboard, or by email to the address associated with your account.

22. Contact

For questions regarding these Terms, contact: info@entrim.ai